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This article describes general procedures that you can use to troubleshoot startup problems in Windows Server 2003.
±¾ÆªÊǽéÉÜÔÚWINDOWS SERVER 2003ÖÐÅöµ½µÄÆô¶¯ÎÊÌâÒ»°ãÁ÷³Ì¡£
A successful Windows startup includes of the following four phases: 1¸ö³É¹¦µÄWINDOWSÆô¶¯°ëº¬ÒÔÏÂËĸö½×¶Î ·Initial phase ³õʼ»¯½×¶Î ·Boot loader phase Æô¶¯ÔËÐн׶Π·Kernel phase ÄÚºËÔËÐн׶Π·Logon phaseµÇ½½×¶Î
If a problem occurs during one of these phases, Windows may not start correctly, and you may experience one of the following problems: Èç¹û·¢ÉúÆäÖÐÒ»¸öÎÊÌâ¡£WDINDOWS¿ÉÄܲ»»áÕýÈ·Æô¶¯£¬ÄãÒ²Ðí»áÅöµ½ÆäÖÐÖ®Ò»ÎÊÌâ¡£ The computer stops responding (hangs). ¼ÆËã»úÍ£Ö¹ÏàÓ¦£¨¹ÒÆð£© You receive an error message.ÊÕµ½Ò»¸ö³ö´íÐÅÏ¢ If a startup problem occurs after you click Microsoft Windows Server 2003 on either the boot loader menu or when you receive the "Please select the operating system to start" message, files that the operating system needs may be missing or damaged. Windows provides a variety of options that you can use to troubleshoot this issue, including Safe mode, the Recovery Console, and an Emergency Repair disk. Èç¹ûÆô¶¯ÎÊÌâ·¢ÉúÔÚÄãͨ¹ýÆô¶¯Ñ¡Ôñ²Ëµ¥»òµ±ÄãÊÕµ½¡°ÇëÑ¡ÔñÒ»¸ö²Ù×÷ϵͳ¡±µã»÷ Microsoft Windows Server 2003 Ö®ºó·¢ÉúµÄ£¬Õâ±íÃ÷²Ù×÷ϵͳÏûʧ»òÒÑË𻵡£WINDOWSÌṩһϵÁвÙ×÷ÒÔ±ãÄãÐÞ¸´´ËÎÊÌ⣬°üÀ¨°²È«Ä£Ê½¡¢»Ö¸´¿ØÖÆÌ¨ºÍ½ô¼±ÐÞ¸´´ÅÅÌ¡£
How to Start the Computer by Using the Last Known Good ÈçºÎͨ¹ýʹÓÃ×îºóÒ»´ÎÕýÈ·ÅäÖÃÆô¶¯¼ÆËã»ú Configuration ÅäÖÃ
If the startup problem occurs immediately after you make a change to the computer (for example, after you install a new driver), try to start the computer by using the Last Known Good Configuration feature. Èç¹ûÆô¶¯ÎÊÌâÊÇÔÚÄã¶Ô¼ÆËã»ú·¢ÉúÁËÒ»µã±ä»¯ºó²Å³öÏֵģ¨ÀýÈ磬ÔÚÄã°²×°ÁËÒ»¸öеÄÇý¶¯³ÌÐò£©£¬ÄǾ;¡Á¿Ê¹ÓÃ×îºóÒ»´ÎÕýÈ·ÅäÖÃÆô¶¯¼ÆËã»ú¡£
When you use the Last Known Good Configuration feature, you start your computer by using the most recent settings that worked. This feature restores registry information and driver settings that were in effect the last time the computer started successfully. Use this feature when you cannot start Windows after you make a change to the computer (for example, after you install or upgrade a device driver). µ±ÄãʹÓÃ×îºóÒ»´ÎÕýÈ·ÅäÖõķ¢·¨£¬¼ÆËã»ú»á¸ù¾Ý×îÐÂÒ»´ÎÕýÈ·ÉèÖÃÀ´Æô¶¯¼ÆËã»ú¡£Õâ¸ö·½·¨¾ÍÊǻָ´Éϴγɹ¦Æô¶¯¼ÆËã»úµÄ×¢²á±íÐÅÏ¢ºÍÇý¶¯³ÌÐòÉèÖᣵ±Äã²»ÄÜÔÚ¸Ä±ä¼ÆËã»úÉèÖÃÖ®ºóÕý³£Æô¶¯Äã¿ÉÒÔʹÓô˰취£¨±ÈÈ磺°²×°ºÍÉý¼¶Çý¶¯³ÌÐò£©
To start the computer by using Last Known Good Configuration, follow these steps: ͨ¹ýʹÓÃ×îºóÒ»´ÎÕýÈ·ÅäÖÃÆô¶¯¼ÆËã»ú£¬°´ÕÕÏÂÀ´²½Öè
1.Click Start, and then click Shut Down. ¿ªÊ¼£¹Ø»ú
2.Click Restart, and then click OK. ÖØÆô£È·¶¨
3.When you see the message Please select the operating system to start, press the F8 key. µ±Äã¿´µ½ ÇëÑ¡Ôñ²Ù×÷ϵͳ µÄÐÅϢʱ °´F8
4.Use the arrow keys to select Last Known Good Configuration, and then press ENTER. ʹÓüýÍ·Ñ¡Ôñ ×îºóÒ»´ÎÕýÈ·ÅäÖà °´ ENTER
NOTE: NUM LOCK must be off before the arrow keys on the numeric keypad will function. ×¢Ò⣺ÔÚÄãʹÓÃÊý×Ö¼üÅ̵ķ½Ïò¼ü±ØÐëÈ·±£NUM LOCK¹Ø±Õ
5. If you are running other operating systems on the computer, click Microsoft Windows Server 2003 in the list, and then press ENTER. Èç¹ûÄãÔÚ¼ÆËã»úÉÏÓÐÆäËû²Ù×÷ϵͳ£¬µã»÷ Microsoft Windows Server 2003 ÁбíÖУ¬²¢°´ ENTER
NOTES: ×¢Òâ
·By selecting Last Known Good Configuration, you can recover from problems such as a newly added driver that may be incorrect for your hardware. This feature does not solve problems caused by corrupted or missing drivers or files. ͨ¹ýÑ¡Ôñ ×îºóÒ»´ÎÕýÈ·ÅäÖà ÄãÄÜ´ÓÖîÈçÐÂÔö¼ÓµÄ¶ÔÓ²¼þ²»ÕýÈ·Çý¶¯³ÌÐò¶øÒý·¢µÄÎÊÌâ»Ö¸´ÏµÍ³¡£µ«Õâ²»Äܽâ¾öÔâµ½ÆÆ»µ»ò¶ªÊ§Çý¶¯³ÌÐò»òÎļþ¶øÒý·¢µÄÎÊÌâ¡£
·When you select Last Known Good Configuration, only the information in registry key HKLM\System\CurrentControlSet is restored. Any changes you have made in other registry keys remain. µ±ÄãÑ¡Ôñ ×îºóÒ»´ÎÕýÈ·ÅäÖÃ,½ö½öÊǻָ´HKLM\System\CurrentControlSet×¢²á±íµÄÄÚÈÝ¡£ÈκÎÄãÔÚÆäËûµÄ×¢²á±íµÄÄÚÈݲ»»á±ä¶¯¡£
If you can start your computer by using Last Known Good Configuration, the last change that you made to the computer (for example, the installation of a driver) may be the cause of the incorrect startup behavior. Microsoft recommends that you either remove or update the driver or program, and then test Windows for correct startup. Èç¹ûÄãͨ¹ýʹÓà ×îºóÒ»´ÎÕýÈ·ÅäÖà Æô¶¯¼ÆËã»ú£¬Äã¶Ô¼ÆËã»úËù×öµÄ×îб仯£¨±ÈÈ磺°²×°Çý¶¯³ÌÐò£©¿ÉÄÜ»áÒýÆð²»ÕýÈ·µÄÆô¶¯±íÏÖ¡£MICROSOFT½¨ÒéÄã²»ÒªÐ¶ÔØ»ò¸üÐÂÇý¶¯³ÌÐò
How to Start the Computer in Safe Mode ÈçºÎÔÚ°²È«Ä£Ê½Æô¶¯¼ÆËã»ú
When you start the computer in Safe mode, Windows loads only the drivers and computer services that you need. You can use Safe mode when you have to identify and resolve problems that are caused by faulty drivers, programs, or services that start automatically. µ±ÄãÔÚ°²È«Ä£Ê½Æô¶¯¼ÆËã»ú£¬WINDOWS½ö½öÔØÈëËùÐèµÄÇý¶¯³ÌÐòºÍ¼ÆËã»ú·þÎñ¡£µ±Äã²»µÃ²»È·¶¨ºÍ½â¾öÓÉ´íÎóµÄÇý¶¯³ÌÐò£¬Ó¦ÓóÌÐò»òÆô¶¯¼ÓÔØµÄ·þÎñ£¬Äã¾ÍÒªÇý¶¯°²È«Ä£Ê½¡£
If the computer starts successfully in Safe mode but it does not start in normal mode, the computer may have a conflict with the hardware settings or the resources. There may be incompatibilities with programs, services, or drivers, or there may be registry damage. In Safe mode, you can disable or remove a program, service, or device driver that may prevent the computer from starting. Èç¹û¼ÆËã»úÔÚ°²È«Ä£Ê½³É¹¦Æô¶¯µ«ÊDz»ÄÜÕý³£Ä£Ê½Æô¶¯£¬¼ÆËã»ú¿ÉÄÜÔÚÓ²¼þÉèÖûò×ÊÔ´ÉÏ·¢Éú³åÍ»¡£Õâ¿ÉÄÜÊdzÌÐò¡¢·þÎñ»òÇý¶¯µÄ²»¼æÈÝÐÔ£¬»òÕß×¢²á±íË𻵡£ÔÚ°²È«Ä£Ê½£¬Äã¿ÉÒÔ½ûÓûòÐ¶ÔØ³ÌÐò¡¢·þÎñ»ò×èÖ¹¼ÆËã»úÆô¶¯µÄÇý¶¯³ÌÐò
To troubleshoot startup problems in Safe mode, follow these steps: ΪÔÚ°²È«Ä£Ê½Ï½â¾öÆô¶¯ÎÊÌ⣬Çë°´ÕÕÏÂÁв½Öè
1.Click Start, and then click Shut Down. ¿ªÊ¼£¹Ø»ú 2.Click Restart, and then click OK. ÖØÆô£È·¶¨ 3.When you see the message Please select the operating system to start, press F8. µ±Äã¿´µ½ ÇëÑ¡Ôñ²Ù×÷ϵͳ °´F8 4.In Windows Advanced Option Menu, use the arrow keys to select Safe Mode, and then press ENTER. ÔÚWINDOWS¸ß¼¶Ñ¡Ôñ²Ëµ¥ÓüýÍ·Ñ¡Ôñ °²È«Ä£Ê½ ²¢°´ENTER
NOTE: NUM LOCK must be off before the arrow keys on the numeric keypad will function. ×¢Ò⣺µ±ÄãʹÓÃÊý×Ö¼üÅ̵ķ½Ïò¼üNUM LOCK±ØÐë¹Ø±Õ
5.If you are running other operating systems on the computer, click Microsoft Windows Server 2003 on the list that is displayed, and then press ENTER. µ±Äã¼ÆËã»ú»¹ÓÐÆäËû²Ù×÷ϵͳ£¬µã»÷Áбí MICROSOFT WINDOWS SERVER 2003 ²¢°´ENTER
6.Do one of the following: °´ÕÕÆäÖÐÖ®Ò»²½Öè
If the computer does not start in Safe mode, try starting the computer by using the Recovery Console. If you still cannot start the computer, look for possible hardware problems, such as defective devices, installation problems, cabling problems, or connector problems. Remove any newly added hardware, and then restart the computer to see if the problem is resolved. Èç¹û¼ÆËã»ú²»ÄÜÔÚ°²È«Ä£Ê½Æô¶¯£¬¾¡Á¿Ê¹Óûָ´¿ØÖÆÌ¨Æô¶¯¼ÆËã»ú¡£Èç¹ûÄãÒÀÈ»²»ÄÜÆô¶¯¼ÆËã»ú£¬²éÕÒÓ²¼þÎÊÌ⣬ÖîÈçÓÐÎÊÌâµÄÇý¶¯³ÌÐò¡¢°²×°ÎÊÌâ¡¢Á¬½ÓÏßÎÊÌ⡣ȥµôÐÂÔö¼ÓµÄÓ²¼þ²¢ÇÒͨ¹ýÖØÐÂÆô¶¯¼ÆËã»ú¿´ÊÇ·ñ½â¾öÎÊÌâ¡£
If the computer starts in Safe mode, go to the next section to continue to troubleshoot the startup issue. Èç¹û¼ÆËã»úÔÚ°²È«Ä£Ê½ÏÂÆô¶¯£¬×ªµ½ÏÂÒ»²½¼ÌÐø½â¾öÆô¶¯ÎÊÌâ¡£
To Use Event Viewer to Identify the Cause of the Startup Problem ÓÃʼþ²é¿´Æ÷ÅжÏÒýÆðÆô¶¯ÎÊÌâµÄÔÒò
View the event logs in Event Viewer for additional information that may help you to identify and diagnose the cause of the startup problem. To view events that are recorded in the event logs, follow these steps: ²é¿´Ê¼þÈÕÖ¾¿ÉÒÔ»ñµÃ¶îÍâµÄÐÅÏ¢£¬ÕâЩҲÐí¿ÉÒÔ°ïÖúÄãÅÐ¶ÏÆô¶¯ÎÊÌâµÄÔÒò¡£°´ÕÕÏÂÁв½Öè¿ÉÒԲ鿴ʼþÈÕÖ¾
1.Do one of the following: ²½ÖèÈçÏÂ
Click Start, point to Administrative Tools, and then click Event Viewer. ¿ªÊ¼£¹ÜÀí¹¤¾ß£Ê¼þ²é¿´Æ÷
Start the Event Viewer snap-in in Microsoft Management Console (MMC). Æô¶¯ÄÚǶÔÙ΢Èí¹ÜÀí¿ØÖÆÌ¨µÄʼþ²é¿´Æ÷
2.In the console tree, expand Event Viewer, and then click the log that you want to view. For example, click System log or Application log. ÔÚ¿ØÖÆÌ¨Ä¿Â¼Ê÷ÖУ¬À©Õ¹ ʼþ²é¿´Æ÷ È»ºóµã»÷ÄãÏë¿´µÄÈÕÖ¾£¬±ÈÈçϵͳÈÕÖ¾»òÓ¦ÓóÌÐò ÈÕÖ¾
3.In the details pane, double-click the event that you want to view. Ë«»÷ÄãÏë²é¿´µÄʼþ¿ÉÒÔ¿ÉÒÔ»ñµÃʼþÏêϸÐÅÏ¢
To copy the details of the event, click Copy, open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu. ¸´ÖÆÊ¼þÏêϸÐÅÏ¢£¬µã»÷ ¸´ÖÆ, ´ò¿ªÒ»¸öÏëÕ³Ìùµ½Ä³¸ö³ÌÐòµÄеÄÎļþ£¨±ÈÈ磺Microsoft Word£©È»ºóÔڱ༲˵¥µã»÷ Õ³Ìù
4.To view the description of the previous event or the next event, press the UP ARROW key or the DOWN ARROW key. ΪÁ˲鿴ÉÏÒ»¸ö»òÏÂÒ»¸öʼþµÄ±íÊö£¬°´ÉϼýÍ·»òϼýÍ·¼ü
To Use System Information to Identify the Cause of the Startup Problem ʹÓÃϵͳÐÅϢʶ±ðÆô¶¯ÎÊÌâµÄÔÒò
The System Information tool displays a comprehensive view of the computer's hardware, the system components, and the software environment. Use this tool to help identify possible problem devices and device conflicts. To do this, follow these steps: ϵͳÐÅÏ¢¹¤¾ßÍêÕûµÄÏÔʾ¼ÆËã»úÓ²¼þÇé¿ö£¬ÏµÍ³×é¼þºÍÈí¼þ»·¾³¡£Í¨¹ýʹÓÿÉÒÔ°ïÖúʶ±ðÇý¶¯³ÌÐòµÄÎÊÌâºÍ³åÍ»¡£ÈçÒª×öµ½ÕâÒ»µã£¬°´ÕÕÏÂÃæ²½Öè
1.Click Start, and then click Run. ¿ªÊ¼£ÔËÐÐ 2.In the Open box, type msinfo32, and then click OK. ´ò¿ª£MSINFO32£È·¶¨ 3.Look for problem devices or device conflicts. To do so: ѰÕÒÎÊÌâÇý¶¯ºÍÇý¶¯³åÍ»£¬°´ÏÂÃæ×ö
1.In the console tree, expand Components, and then click Problem Devices. ÔÚ¿ØÖÆÌ¨Ê÷À©Õ¹ ×é¼þ£¬È»ºóµã»÷ ÓÐÎÊÌâµÄÉ豸 Note any devices that are listed in the right pane. ÈκÎÓÐÎÊÌâµÄÉ豸ÔÚÓұߵĴ°¿ÚÁгö 2.In the console tree, expand Hardware Resources, and then click Conflicts/Sharing. ÔÚ¿ØÖÆÌ¨Ê÷À©Õ¹ Ó²¼þ×ÊÔ´£¬È»ºóµã»÷ ³åÍ»/¹²Ïí Note any resource conflicts that are listed in the right pane. ÈκÎÓÐÎÊÌâµÄÉ豸ÔÚÓұߵĴ°¿ÚÁгö
3.If you identify a problem device, perform the appropriate action (for example, remove, disable, or reconfigure the device, or update the driver), and then restart the computer in normal mode. Èç¹ûÄãÈ·¶¨ÁËÒ»¸öÓÐÎÊÌâµÄÉç±ð£¬¾Í½øÐÐÊʵ±µÄ²Ù×÷£¨±ÈÈ磺ȡ³ö¡¢½ûÓûòÖØÅäÖÃÉ豸»ò¸üÐÂÇý¶¯³ÌÐò£©£¬È»ºóÔÚÕý³£Ä£Ê½ÖØÆô¼ÆËã»ú¡£
You can use Device Manager to remove or disable devices and their drivers. For more information about Device Manager, see the Use Device Manager to Identify the Cause of the Startup Problem section of this article. Äã¿ÉÒÔʹÓà É豸¹ÜÀí È¥³ý»ò½ûÓÃÉ豸ºÍÏà¹ØµÄÇý¶¯³ÌÐò¡£Ïë»ñµÃ¸ü¶àµÄ¹ØÓÚÉ豸¹ÜÀíÆ÷ÐÅÏ¢²Î¿¼Ê¹ÓÃÉ豸¹ÜÀíÆ÷È·¶¨Æô¶¯ÎÊÌâÔÒò¡£ If the computer starts correctly, that particular device may be the cause of the startup problem.
Èç¹û¼ÆËã»úÕýÈ·Æô¶¯£¬ÄÇÌØ¶¨µÄÇý¶¯³ÌÐò¿ÉÄÜ»áÓ°ÏìÆô¶¯ÎÊÌâ If you disabled a device to resolve the problem, make sure that the device is listed on the Windows Server 2003 Hardware Compatibility List (HCL), and that it is installed correctly. Also, contact the manufacturer to report the behavior and to obtain information about possible updates that can resolve the startup problem. For information about how to contact computer hardware manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Èç¹û½ûÓÃÉ豸¿ÉÒÔ½â¾öÎÊÌ⣬ÄÇôÇëÈ·ÈϸÃÉ豸ÊÇÔÚWINDOWS SERVER 2003 Ó²¼þ¼æÈÝÁÐÖУ¨HCL£©£¬¶øÇÒËü±»ÕýÈ·µÄ°²×°¡£Í¬Ñù£¬ÏòÁªÏµÉú²úÉ̻㱨¸ÃÏÖÏóÒÔ±ã»ñÈ¡Äܽâ¾öÆô¶¯ÎÊÌâµÄ¿ÉÄܸüС£¹ØÓÚÈçºÎÁªÏµ¼ÆËã»úÓ²¼þµÄÉú²úÉ̵ĸü¶àÐÅÏ¢£¬µã»÷ÏÂÃæÁбíÖÐÏàÓ¦µÄÊý×Ö¡£ 65416 Hardware and Software Third-Party Vendor Contact List, A-K µÚÈý·½Ó²¼þÈí¼þÉú²úÉÌÁªÏµÁбí A-K http://support.microsoft.com/
60781 Hardware and Software Third-Party Vendor Contact List, L-P µÚÈý·½Ó²¼þÈí¼þÉú²úÉÌÁªÏµÁбí L-P
http://support.microsoft.com/
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z µÚÈý·½Ó²¼þÈí¼þÉú²úÉÌÁªÏµÁбí Q-Z http://support.microsoft.com/ Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. ΢ÈíÌṩµÚÈý·ÅµÄÁªÏµÐÅÏ¢¿ÉÒÔ°ïÖúÄãÕÒµ½¼¼ÊõÖ§³Ö¡£ÕâЩÁªÏµÐÅÏ¢¿ÉÄÜ»áÔÚûÓÐ֪ͨµÄÇé¿öϸı䣬΢Èí²¢²»±£Ö¤ÕâЩµÚÈý·½ÁªÏµÐÅÏ¢µÄÕýÈ·ÐÔ¡£
4.If no device conflicts or problem devices are reported by the System Information tool, look for programs that start automatically when Windows starts. To do so, follow these steps: Èç¹ûûÓгåÍ»µÄÇý¶¯³ÌÐò»òÎÊÌâÇý¶¯ÔÚϵͳÐÅÏ¢¹¤¾ßÖб¨¸æ£¬²éÕÒËæWINDOWSÆô¶¯µÄÓ¦ÓóÌÐò¡£ÈçºÎ×öµ½ÕâÒ»µã£¬ÍùÏ¿´
1.In the console tree, expand Software Environment, and then click Startup Programs. ÔÚ¿ØÖÆÌ¨Ê÷À©Õ¹ Èí¼þ»·¾³£¬È»ºóµã»÷ Æô¶¯³ÌÐò Programs that start automatically when Windows starts are listed in the right pane. ËæWINDOWSÆô¶¯µÄÓ¦ÓóÌÐòÔÚÓұߴ°¿ÚÁгö 2.Disable the programs, and then restart the computer. ½ûÓÃÕâЩ³ÌÐòÈ»ºóÖØÆô¼ÆËã»ú For information about how to disable the program, see the program documentation or contact the manufacturer. ¸ü¶àµÄ¹ØÓÚÈçºÎ½ûÓóÌÐò£¬²éÕÕ³ÌÐòÎļþ»òÁªÏµÖÆ×÷ÉÌ 3.If you disable the startup programs, and the startup problem is resolved, enable the programs again, one at a time. Èç¹ûÄã½ûÓÃÆô¶¯³ÌÐò£¬È»ºóÎÊÌâ½â¾ö£¬ÔÙ´ÎÆô¶¯¸Ã³ÌÐò Shut down and restart the computer each time you enable a program, and note if the incorrect startup behavior occurs. If the behavior occurs, the last program that you enabled may be causing the incorrect startup behavior. ÿ´ÎÆô¶¯Ò»¸ö³ÌÐòºó¹Ø»úÈ»ºóÖØÆô£¬²¢ÇÒ×¢ÒâÊÇ·ñÓв»ÕýÈ·µÄÆô¶¯ÐÐΪ¡£Èç¹û·¢Éú£¬ÄǼ´Ê¹×îºóÒ»¸öÒýÆð²»ÕýÈ·Æô¶¯µÄ³ÌÐò¡£
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